For Parents

Hello parents! We encourage you to take an active role in your teenager’s online experience. Start a conversation with your teen about internet safety, online privacy, and the options available to them. For additional information, we recommend considering the following resources:

What is musical.ly?

musical.ly is an entertainment social network for creating, sharing, and discovering short videos. Every day, millions of people use musical.ly as an outlet to express themselves through singing, dancing, sports, beauty & style, comedy, and lip-syncing. We encourage our users to live with passion and use the app for creative expression by uploading videos and sharing them with others.

Who is musical.ly intended for?

musical.ly is intended for users age 13 and over. Please do not allow your child under the age of 13 to use our apps.

If you learn that your child under the age of 13 has registered for a musical.ly account, you may alert us at privacy@musical.ly. We will promptly take appropriate action.

For more on appropriate use, please see our Terms of Service and Community Guidelines.

Can I prevent my teen from downloading musical.ly?

We encourage you to oversee your teen’s internet use, including any apps they may download. Both iOS and Android provide parental controls that let you block or limit specific apps, features, movies, music, and more at the device level.

Because musical.ly is for users 13 and over only, we’ve given our apps a 12+ app store rating. This allows you to use these device-parental controls to simply block our apps from your underage child’s phone. Please see the Apple App Store or Google Play Store instructions for more on parental controls (or “restrictions”) and how to enable them.

Can my teen control who can see their videos and send them messages?

Yes! Users can control who can see their uploaded content, follow them, and send them messages by making their account private. With a private account, users are able to approve or deny followers, and restrict their uploaded content and incoming messages to followers only.

If a user has a public profile, anyone signed into the musical.ly app can view that user’s public videos. However, only approved followers can send that user a message. Users can also block another from contacting them at any time.

Whether users choose to have a public or a private account, they can always:

Please remember: Even with a private account, a user’s profile information – including profile photo, username, and bio – will be visible to all users. Counsel your teen not to reveal personal information, such as age, address, or phone number, in his/her profile.

How can users report inappropriate content or behavior?

If you or your teen sees something that might violate our Terms of Service, please report it so our moderation team can take appropriate action. To report a video, tap on the three dots in the video and follow the on-screen instructions. To report a user, visit the user’s profile, tap on the three dots in the upper right corner, and select a reason for the report. This will then be sent to our moderation team for review.

Furthermore, your teen can block a user at any time. To do so, visit that user’s profile, tap on the three dots in the upper right corner, and select “block this user” (see our Help Center article here). When your teen blocks someone, that person will not be able to send them direct.ly messages. Your teen can also delete fans who have followed them; see instructions for Android and iOS here.

Additional Resources for You and Your Teen

We want everyone to have access to people and resources that they may need in difficult times. If your teen is under 18, talk to them about how they’re feeling and what options they have. There are a number of resources for you and your teen to find support:

  • Contact a crisis hotline or chat service. Crisis hotlines allow you to remain anonymous, and may refer you to a local adviser near you for more help. In the US, you can call the National Suicide Hotline at 1-800-SUICIDE or the National Suicide Prevention Lifeline at 1-800-273-TALK, or you can visit crisischat.org. The Trevor Project is a crisis intervention and suicide prevention service for LGBTQ youth, available 24/7 at 1-866-488-7386.
  • Contact a victim advocate or social worker. In the US, there are victim advocates in police stations, domestic violence prevention centers, rape crisis centers, sheriff’s offices, and offices of state attorneys general. You can also call the National Organization for Victim Assistance at 1-800-TRY-NOVA.
  • Educate yourself on online safety and anti-bullying resources:
    1. StopBullying
    2. Online Safety Resources for Teens
    3. Ten Tips for Teens on Preventing Cyberbulling
    4. Internet Safety Tips for Children and Teens
    5. The Gay and Lesbian Alliance Against Defamation

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